Gay2Stay.eu - Booking Terms and Conditions
World's Gay and Lesbian hotel and accommodations from Gay2Stay.eu
 

Gay2Stay.eu Booking Terms & Conditions

1. Scope
These General Terms of Business apply to bookings via Gay2Stay.eu Online Reservation. Booking details are binding. Additional tools are available for reservation requests. Gay2Stay.eu only provides the web space, booking tools and facilities for each hotel/guesthouse/lodging/air line or car rental. Gay2Stay.eu however, is not in charge for, and can not be held responsible thereof, set rates and availabilities provided and managed through the individual hotel/guesthouse/lodging/air line or car rental.

2. Booking & Contract
Reservations are passed to the appropriate hotel/guesthouse/lodging/air line or car rental. Reservation contract becomes effective at the time of booking between yourself and your selected hotel/guesthouse/lodging/air line or car rental. Confirmed rates to be paid directly to the hotel/guesthouse/lodging/airline or car rental unless otherwise stated in and according to their individual Reservation & Cancellation Policy which can be viewed at time of reservation and booking.

All rights and obligations arising from the ensuing booking and reservation contract exist directly and exclusively between the booking party and his/her choosen hotel/guesthouse/lodging/airline or car rental, unless otherwise stated in their Reservation & Cancellation Policy.

Rooms will be reserved immediately at the time of booking and is confirmed onscreen and by E-Mail. Gay2Stay.eu has no technical proof checking on confirmation by E-Mail has reached the addressee. The booking remains effective irrespective of this.

Your holiday is confirmed when we issue your Holiday Confirmation & Invoice by email or post. Please advise us if you have not received this within 7 days of making a booking. On receipt of your Confirmation & Invoice, please check it carefully, particularly with regard to spelling of names which must agree with that in your passport, as any errors may incur administration charges.

Payment
Normally payment is taken at the time of booking your arrangement. However in some circumstances, we can accept a deposit with a Final Balance due as shown on your Confirmation & Invoice. This Due Date will normally be 10 weeks prior to departure. If the Confirmation & Invoice is issued less than 10 weeks before departure, the Final Balance is due immediately.

Failure to ensure that we receive cleared payment on the Due Date will result in your holiday being cancelled. The Final Balance may be paid by:
Cheque, Bank Transfers, PayPal Money transfers and credit card payments.

Credit card payments attract a 3% surcharge (no refundable).

For complicated reservations 5 EUR, per person Booking Fee (max. 20 EUR per booking) may apply (no refundable).

To allow time for payments to clear, please allow 14 days after posting for cheque payments and 5 days after making a card transaction.

Because we act as an agent, the payment we receive will be held by us on behalf of the accommodation provider including our share of the commission and passed onto them in due course. Where the commission received by us from a supplier is insufficient to cover costs, a booking fee will have been included in the price quoted.

Prices can go up or down, but we guarantee that once you have booked the price on your booking confirmation will not change unless you make an amendment to the booking details. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.

Payments for extras (such as incidental charges, mini-bar charges, laundry and telephone bills or any extra nights) should be made directly to the hotel when you check out.

Contact Address:
Please note that we shall address all correspondence and deliver travel documents to the Lead Named person on the Confirmation & Invoice who is responsible for all payments and ensuring that others named on the Confirmation & Invoice accept these conditions also. Gay2Stay.eu will not make any cancellation or amendments or enter into correspondence regarding the reservation with any other party other than the Lead Named Person.

We cannot accept any responsibility for any matters arising from a failure to advise us of changes in postal address or email address.

Passports & Visas
It is your responsibility to ensure that you and all those travelling with you have a valid passport and any necessary visa and that you have obtained any necessary vaccinations to gain entry to any country you are visiting. Airlines will not permit passengers to travel who do not have proper documentation and comply with all regulations. All passengers must be carrying a valid passport in the same name as their airline ticket. Please check Entry and Immigration Requirements if you are in any doubt about your ability to comply with the immigration requirements of the countries you will be visiting.

Insurance:
It is a condition of our contract with you that you have suitable insurance cover for the journey.

Travel documents:
We aim to issue all your holiday travel and information documents at least 14 days prior to your departure. If we are unable to meet this target, we will notify you by email of any delays. Please note that for some holidays, we may issue these documents significantly in advance of this target.

Overbooking
It's a common fact of modern travel that hotels and airlines seek to maximise their occupancy by taking more bookings than there is space available in order to compensate for no-shows. We monitor our suppliers very closely to avoid any potential disruption to your holiday. Consequently, if we feel that there is a chance you may be inconvenienced, we will contact you as soon as we are aware of the possibility and propose alternative arrangements.

Special requests
If you have a special request for anything that is not automatically part of the arrangement booked, please advise us and we will pass this information on to the companies we work with. Our note of your request on your invoice/receipt confirms we have received it and does not guarantee that we, or the relevant supplier, can meet with your request. Where possible they will try to help you, but we cannot guarantee any request unless it is noted on your invoice/receipt and we also confirm the request separately in writing. We must emphasise that, verbal confirmations of special requests cannot be taken as a guarantee that they will be met.

3. Amendments & Cancellations
In order to avoid misunderstandings, all amendments and cancellations should always be made directly at the hotel/guesthouse/lodging/airline or car rental.

Amendments to your holiday booking:
We will consider any requests from the Lead Named person to change your holiday arrangements and will use our best efforts to assist you. We may need to make a charge for this and will advise you prior to accepting your instructions. In some circumstance, it may be necessary to treat the change as a cancellation. Please note that if the number of passengers on your reservation changes, we will recalculate your holiday price to reflect the new occupancy levels. We can only accept changes that are notified in writing by fax or by post.

Cancellation by you:
If you wish to cancel your holiday, the Lead Named person must advise us in writing. We will then calculate any refunds based on the charges incurred with each individual supplier and refund any balances to you less an administration fee of €50. Cancellation is unlikely to provide refunds for the flight or transfer elements of a holiday. It is a condition of booking that you have Travel Insurance with cancellation cover in place when you book your holiday as any refunds are likely to be only a small percentage of your total holiday cost.

Changes to your holiday arrangements after departure:
If you decide to change your holiday arrangements whilst overseas you will be breaking this contract. All remaining accommodation will automatically be cancelled and we shall be unable to accept any liability for any loss, damage or other claim resulting from your holiday.

Price Changes
Price increases may occur any time prior to full payment being received from you, and you will be liable to pay any such increases in full.

Transfer of Bookings
Transfer of any type of booking is subject to the supplier's own terms and conditions and the applicable amendment or cancellation charges.

You can cancel your booking free of charge within 24 hours of making it, provided that the booking was made more than 15 days in advance of your planned arrival date at the accommodation. Cancellations must be made online or by e-mail to reservations@gay2stay.eu by the person who made the original booking. The e-mail must contain your booking reference together with the accommodation name. If you cancel within 24 hours of booking, and outside of the 15 days prior to your arrival we will refund your deposit by re-crediting the credit or debit card with which it was paid. Cancellations are effective from the time they are received by us.

The following cancellation charges will apply for all the other periods:
From time of booking to 30 days prior to arrival - 25% of booking
Between 29 days and 15 days prior to arrival - 50% of booking
Within 15 days of arrival - 100% of booking

4. Accommodation Information
All accommodation information provided on Gay2Stay.eu web site are supplied by the places themselves.

We have done everything possible to ensure that the information we have given you on our website including that about events is correct and up to date. We update our website frequently to reflect those changes that we know about but we do not have control over them. Consequently, should the events not take place, we can accept no liability and the holiday arrangements as confirmed will stand. Please note, also, that we have no control over the websites with which we link. Advertised facilities on these and our own websites do change and we can accept no responsibility for these changes.

5. Data Protection
Only customer information that is essential for the hotels/guesthouses/lodgings to reserve a room is transmitted. Gay2Stay.eu and Happy Travel Ltd. reserve the right to inform registered customers about news and changes of their services on an anual basis. All regulations and laws with regard to data protection are adhered to.

6. Micellaneous
Every care has been taken in the compilation of this information. Gay2Stay.eu is not liable for any errors in the processing or transmission of data. The transfer of data into another media is only allowed with written permission of Gay2Stay.eu and/or Happy Travel Ltd., London/United Kingdom.

7. Complaints
Should you have cause for dissatisfaction with any of the arrangements made by Gay2Stay.eu. on your behalf, you should immediately contact your host explaining your dissatisfaction and seeking resolution. Complaints can usually be resolved far more quickly and to your satisfaction in the resort.

If after this procedure you remain dissatisfied, please notify your host in writing with a copy faxed to +44 2071382691 and call our 24 hour Customer Services Help-Line 077 3139 6048. We will then do our utmost to resolve the matter. Please note that we must be notified within 24 hours if we are to be able to resolve matters quickly and that without a written report, there is nothing we can do either immediately or subsequently.

Should you continue to remain dissatisfied with our handling of the matter, please write to our Customer Services Manager at our office. We will investigate further and reply fully within 28 days. If this is not possible, we will send you an interim letter advising of our progress.

8. Laws
This terms are governed by United Kingdom law. Place of performance is London/United Kingdom. Traders or individuals who do not have any place of general jurisdication in United Kingdom, London is stipulated as the place of jurisdication.

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